Davinciya Customer Portal — Access & Opt-Out Policy
We design the Customer Portal to keep your project workflow transparent and simple. Through the portal you can track progress, approve designs, access documents, and raise service requests.
1. Portal access
After you confirm a project, we send a secure invitation from projects@davinciya.com. The email contains a link to set your password and sign in.
You can also access the portal via mobile:
- iOS: Coming soon
- Android: Coming soon
2. Portal features
Through the customer portal you can:
3. Data privacy and security
- All portal data is encrypted in transit and at rest.
- We do not sell or share your personal information with third parties for marketing.
- Only authorized Davinciya personnel may view or manage your project data.
4. Opt-out / access deactivation
- Email: Send a message to support@davinciya.com with the subject Request to Disable Customer Portal Access. Include your registered email and project reference number.
- Support ticket: If you can still sign in, raise a final ticket requesting deactivation.
- Phone: Call our support helpline at +91-9911150420.
5. Deactivation timeline
- We disable portal access within 3 working days of receiving your request.
- We email a confirmation when deactivation is complete.
- We retain your account data for up to 180 days unless you request earlier deletion. After that, we archive or permanently delete data per our Data Retention Policy; contact support if you need immediate removal.
6. Reinstating access
To regain access, email support@davinciya.com. We will resend a portal invitation to your registered email.
7. Contact information
Questions or changes to this policy? Email projects@davinciya.com.
