Terms of Use
Last Updated: 9th May 2025
Overview and Acceptance
These Terms of Use (“Terms”) outline the rules, policies, and legal obligations that govern your access to and use of the website www.davinciya.com (“Website”) and any related mobile applications, tools, or digital services (collectively, the “Platform”) operated by Davinciya Interiors Private Limited (“Davinciya”, “we”, “us”, or “our”). The Terms include, but are not limited to, our Customer Guidelines, Payment Terms, Cancellation and Refund Policy, Privacy Policy, and any additional conditions applicable to specific services.
These Terms apply to every visitor, registered user, and customer (“User”, “you”, or “your”) and represent a binding agreement between you and Davinciya. By accessing, browsing, or registering on the Platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree to any part of the Terms or our Privacy Policy, please do not continue to use the Platform or our services.
Access to certain areas, features, or services within the Platform may be subject to separate terms, guidelines, or additional agreements. In such cases, you may be required to accept those specific conditions in order to proceed.
Davinciya reserves the right to revise or update any part of these Terms at its sole discretion. You are encouraged to review the Terms periodically to stay informed about any updates. When changes are made, we will either post the revised Terms on this page or notify you via the email address associated with your account. Changes will become effective as of the "Last Updated" date mentioned, and will not apply retroactively. Continued use of the Platform after any modifications constitutes your acceptance of the revised Terms.
Key Terminologies & Interpretations
Unless stated otherwise or unless the context clearly indicates a different intention, the terms below shall have the meanings ascribed to them:
“Content” refers to all forms of data or materials, including but not limited to text, images, audio, video, software, code, graphics, logos, trademarks, messages, documents, and any third-party resources, whether proprietary or open-source, that are displayed, uploaded, shared, or made accessible through the Platform.
“Intellectual Property Rights” include all forms of legally protectable rights related to intellectual property, whether registered or unregistered. This encompasses copyrights (including software copyrights), patents, trademarks, trade names, design rights, trade secrets, database rights, proprietary technologies, and rights of confidentiality associated with the Platform, its Content, and services.
“Davinciya Technology” refers to all proprietary tools, systems, frameworks, and technologies developed or used by Davinciya to power its Platform and services. This includes, without limitation, software architecture, algorithms, user interfaces, system code (source and object), databases, digital infrastructure, technical documentation, workflows, enhancements, and any derivative works or upgrades, whether owned by Davinciya or licensed from third parties.
“Collaborating Professionals” shall refer to independent interior designers, design firms, execution agencies, or turnkey contractors that are affiliated with Davinciya for delivering specialized or project-based services.
“Parties” means both the individual User and Davinciya collectively; and a “Party” refers to either of them individually, as applicable.
“External Vendors and Service Partners” refers to third-party providers who offer products, execution services, or other assistance through the Platform. These may include but are not limited to material suppliers, subcontractors, or technical consultants not directly employed by Davinciya.
“User” or “Users” means any person who accesses, visits, registers on, interacts with, or transacts through the Platform. This includes customers, prospective buyers, and also third-party vendors interacting through the Platform interface.
“User-Generated Content” means any form of data or material including, but not limited to, text, photos, images, designs, videos, and brand-related content submitted, uploaded, or published on the Platform by any User, whether publicly displayed or shared privately.
Additional Interpretative Provisions:
User Eligibility Criteria
To access or use the Platform and its services, you must be at least 18 years of age and legally competent to enter into binding agreements as per applicable Indian law. By registering on or using the Platform, you confirm that you meet these requirements and possess the legal authority to accept these Terms on your own behalf or on behalf of another individual or legal entity you represent.
If you are acting on behalf of an organisation, company, or any third party, you declare that you have the legal right and proper authorization to bind such party to these Terms.
For security, compliance, and fraud prevention, Davinciya reserves the right—where legally permitted, but without any obligation—to:
Creating and Managing Your Account
To access certain features or avail services on the Davinciya Platform, including project consultations or purchases from affiliated third-party partners, you will need to create a user account (“Account”) by providing accurate and complete personal information, such as your name, contact details, address, and any other details as may be required. It is your responsibility to ensure this information remains current, complete, and true. You agree to update your Account details promptly in case of any changes.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. Davinciya is not liable for any losses or damages resulting from unauthorized access or misuse of your Account. You may be held accountable for losses incurred by Davinciya or its partners due to any such misuse. We also reserve the right, at our sole discretion, to accept or decline any account registration request without assigning any reason.
By creating an Account, you consent to Davinciya collecting, storing, and processing your personal information in line with our Privacy Policy. You further authorize us to contact you via phone, SMS, WhatsApp, or email in connection with the services or updates related to your account and transactions. All such communications will be handled with strict confidentiality.
If you allow another person (an “Authorised User”) to access or operate your Account on your behalf, you assume full responsibility for their actions and omissions. You agree to:
We may enforce general usage policies, including limits on data storage, session activity, or Account inactivity. Davinciya is not responsible for loss of data resulting from failure to store or backup information. Accounts that remain inactive for an extended period may be suspended or deleted without notice.
Account ownership is non-transferable. You may not assign, sell, or otherwise transfer your account to any other person or entity without prior written consent from Davinciya.
By registering with us, you agree to receive service-related and promotional communications via SMS and email. You may opt out of promotional messages at any time using the unsubscribe link or by emailing us at grievance@davinciya.com.
Scope of Services Offered
Davinciya offers a comprehensive platform for residential and commercial interior design, providing end-to-end solutions that include design consultation, project planning, material sourcing, and turnkey execution. Once the final design is approved, we execute the project through our in-house team or vetted external partners, ensuring a seamless delivery experience.
In certain cases, products or services may be fulfilled by third-party service providers (“Third Party Partners”) who operate independently of Davinciya. While we endeavor to onboard reliable partners, we are not responsible for controlling their pricing, delivery timelines, or service terms unless expressly agreed otherwise. Payment for services must be made in accordance with the mutually agreed project terms and our applicable Payment Policy.
Davinciya ensures that any civil or woodwork executed either directly or via third-party professionals is covered under an applicable warranty or defect liability period, wherever specified. However, we do not offer guarantees regarding:
Our role is limited to enabling interactions between users and verified vendors in accordance with these Terms. We do not serve as a mediator or arbitrator in case of disputes between you and any third-party service provider, nor are we obligated to resolve such matters.
Third-party products or services offered via the Platform may carry their own additional terms and conditions. It is your responsibility to review and agree to such terms prior to placing an order or engaging a vendor.
Davinciya reserves the right to revise, update, or discontinue any part of its design catalogue, construction styles, or professional offerings at any time, without prior notice.
Please note that your use of our Platform and services is also subject to our policies on payments, cancellations, returns, refunds, and warranty, which should be read carefully before placing an order or initiating a project.
User Responsibilities and Code of Conduct
You are solely responsible for arranging and maintaining the hardware, software, internet access, and related infrastructure necessary to access and use the Davinciya Platform. Any associated costs, including data and telecommunication charges, are your own responsibility.
Subject to your compliance with these Terms, Davinciya grants you a limited, non-transferable, non-exclusive license to access and use the Platform solely for lawful, personal, or project-related purposes. You agree to use the Platform in accordance with all applicable laws, regulations, and these Terms, and to maintain respectful and ethical conduct in all interactions on or through the Platform.
You agree not to engage in any actions that may disrupt, damage, disable, interfere with, or otherwise impair the performance or accessibility of the Platform for other users. Specifically, you shall not host, post, upload, transmit, or share any content that:
You may not attempt to copy, modify, reverse-engineer, decompile, create derivative works from, sell, or distribute any component of the Platform or its underlying technology without prior written consent from Davinciya.
If the Platform permits you to submit or publish any user-generated content, you acknowledge that:
Davinciya does not verify the identities, backgrounds, or representations of other users or third-party service providers. Your communications and transactions with them are at your own discretion and risk. We assume no liability for any losses or damages arising from such interactions.
By using our services, you grant Davinciya and its representatives unrestricted permission to photograph and document the project site before, during, and after execution. These images may be used for internal documentation, portfolio presentations, marketing materials, or promotional campaigns, provided that your identity is not disclosed without prior written consent.
Prohibited Direct Engagements
You agree not to directly or indirectly solicit, engage, or establish any form of independent arrangement with any third-party vendors, contractors, designers, or service providers introduced or connected to you through the Davinciya Platform, without routing such engagements through your registered account with Davinciya.
Any service availed or payment made to such parties outside the Platform shall be considered an “Unauthorised Transaction.” Davinciya shall bear no responsibility or liability for any outcome, loss, dispute, or service quality arising from such arrangements made outside our system. You acknowledge and accept that this restriction is necessary to maintain service integrity, ensure vendor accountability, and safeguard proprietary project processes.
By violating this condition, you accept full responsibility for any direct or indirect loss, legal risk, or service failure that may occur. In such cases, you expressly waive any right to claim, recover, or hold Davinciya liable for consequences arising from these unauthorised dealings.
Service Changes, Availability & Updates
Davinciya reserves the right to modify, enhance, or discontinue any features, functionalities, or portions of the Platform and its services at any time, without prior notice. Such changes may include updates to improve performance, introduce new tools, or remove outdated components.
You acknowledge that these modifications may occasionally result in temporary interruptions, delays, or limited access to certain parts of the Platform. Davinciya shall not be held liable for any direct or indirect consequences resulting from such disruptions, including data loss, delayed responses, or service unavailability.
We also retain the right to suspend, restrict, or permanently shut down the Platform—or any specific feature or service—at our sole discretion, whether for maintenance, upgrades, security improvements, business decisions, or unforeseen circumstances. You agree that Davinciya shall not be responsible to you or any third party for any modification, suspension, or termination of the Platform or its offerings.
Ownership of Intellectual Property
All components of the Davinciya Platform—including, but not limited to, its layout, visual design, images, text, graphics, software code, interfaces, artwork, audio-visual elements, and interactive features—are the exclusive property of Davinciya Interiors Private Limited and are protected under applicable copyright, trademark, patent, and other intellectual property laws.
The Platform, its content, and the proprietary technology that powers it (including tools, algorithms, and system architecture) are either owned by Davinciya or licensed to us by authorized third parties. Unless explicitly authorized in writing, you are prohibited from copying, reproducing, modifying, publishing, repackaging, distributing, or creating derivative works based on any part of the Platform or its content.
The Davinciya name, logo, and any other brand identifiers displayed on the Platform are trademarks or service marks owned by or licensed to Davinciya. You are not permitted to use, reproduce, or display these marks in any manner without prior written consent. Additionally, the use of data scraping, bots, or automated tools to extract or replicate content from the Platform is strictly prohibited.
You acknowledge that you do not acquire any ownership rights by using or accessing the Platform, except for a limited, revocable license to use the Platform in accordance with these Terms. All goodwill arising from your use of Davinciya’s services and brand assets shall belong exclusively to Davinciya.
If you choose to submit feedback, suggestions, improvements, or recommendations regarding the Platform or its services (“Feedback”), you agree that all intellectual property rights related to such Feedback will be assigned to Davinciya without any claim for compensation or attribution. Davinciya may use, disclose, or implement such Feedback at its sole discretion.
Third-party trademarks, product names, or logos that may appear on the Platform are the property of their respective owners. Their presence does not imply any endorsement or affiliation unless expressly stated.
External Links & Third-Party Content
The Davinciya Platform may include links to, or integrations with, external websites, services, advertisements, content, or tools provided by third parties (“Third-Party Resources”). These resources are not owned, managed, or controlled by Davinciya, and their inclusion on our Platform does not imply endorsement, affiliation, or recommendation by us.
Accessing any Third-Party Resource is entirely at your own discretion and risk. By doing so, you acknowledge that such entities operate under their own terms, policies, and privacy practices, which you are responsible for reviewing and complying with independently. Your use of any third-party service or platform is subject to their respective terms of service, not ours.
Davinciya does not guarantee the accuracy, reliability, or integrity of any third-party content or service, nor do we monitor or vet such resources for compliance, safety, or quality. We disclaim all responsibility and liability for the content, privacy policies, business practices, or representations made by any third-party provider.
By using our Platform, you agree to hold Davinciya harmless from any and all claims, damages, losses, or disputes that may arise in connection with your access to or use of Third-Party Resources.
Data Collection and Privacy Commitment
AAt Davinciya, we are deeply committed to safeguarding your personal information and maintaining your trust. We recognize that your privacy is a fundamental right and consider your personal data to be one of our most valuable assets.
Any information you provide to us—whether during account registration, project consultation, or service transactions—is collected, stored, and processed in accordance with the applicable provisions of the Information Technology Act, 2000, and relevant rules governing data protection in India. This includes any sensitive personal or financial data that may be shared with us during the course of your interaction with the Platform.
We implement both physical and digital safeguards to protect your data from unauthorized access, disclosure, or misuse, and regularly review our systems to ensure compliance with industry standards and regulatory requirements.
For detailed information on how we collect, use, protect, and share your personal data, please review our complete Privacy Policy (link to be updated with your actual page).
Limitation of Warranties and Liability
To the fullest extent permitted under applicable law, you expressly acknowledge and agree that the Davinciya Platform, including all content, services, products, tools, and technologies provided through it, are offered on an “as is” and “as available” basis. Davinciya makes no express or implied warranties of any kind, including but not limited to warranties of title, non-infringement, merchantability, accuracy, reliability, or fitness for a particular purpose, unless expressly stated in writing.
All interactions, transactions, and communications with third-party vendors, service providers, or users facilitated via the Platform are undertaken at your sole risk. Davinciya does not vet or endorse these third parties beyond initial onboarding and disclaims any responsibility for the quality, conduct, performance, or reliability of services or products offered by them. You are solely responsible for verifying all relevant details before engaging with any such parties.
In the event of any disagreement, service failure, or dispute between you and a third-party service provider, vendor, or user, you agree to release Davinciya, its employees, officers, affiliates, and agents from any and all claims, demands, liabilities, or damages arising out of or connected to such disputes—whether known or unknown, direct or indirect.
Without limiting the foregoing, Davinciya does not guarantee:
Any information, content, or advice obtained from Davinciya or through the Platform, whether verbal or written, does not create any warranty not expressly stated in these Terms.
Davinciya shall not be held responsible for:
The Platform may display promotional content or advertisements submitted by third parties. Davinciya does not verify or endorse such material and is not liable for any inaccuracies, misleading claims, or omissions contained within third-party advertising.
By using the Platform, you acknowledge that your use is at your own discretion and that you assume full responsibility for any risk or consequences resulting from such use.
User Indemnity and Liability Cap
You agree to indemnify, defend, and hold harmless Davinciya, its affiliates, partners, employees, agents, and third-party service providers from and against any claims, demands, losses, liabilities, damages, expenses, or costs (including reasonable legal fees) arising out of or in connection with:
Under no circumstances shall Davinciya, its directors, officers, consultants, employees, or agents be liable to you or any third party for any form of indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of or inability to use the Platform, even if we have been advised of or should have foreseen the possibility of such damages. This includes, but is not limited to:
Davinciya also disclaims responsibility for:
While Davinciya takes reasonable steps to ensure the accuracy and reliability of information, products, or statistics displayed on the Platform, we make no warranties—express or implied—as to the completeness, timeliness, or fitness of such data for any particular purpose.
Nothing in these Terms limits or excludes liability for any matter that cannot be legally limited or excluded under applicable law. Your statutory rights as a consumer, where applicable, remain unaffected.
Account Suspension, Termination & Violations
These Terms constitute a binding agreement between you and Davinciya and shall come into effect upon your first use of the Platform, creation of an Account, or execution of any service-related agreement with us—whichever occurs first. This agreement will remain in force for as long as you continue to access or use the Platform or its services, unless terminated in accordance with the provisions below.
You may choose to discontinue your use of the Platform and close your account at any time. If you are dissatisfied with any part of the Platform, your sole remedy is to stop using the services and delete your Account.
Davinciya reserves the right to suspend, restrict, or permanently terminate your access to the Platform or any part thereof, with or without prior notice, if we believe, at our sole discretion, that you have:
Such suspension or termination shall be without liability to you or any third party, and Davinciya reserves the right to delete your content or account data, except for transactional information that may be retained for legal, tax, or regulatory purposes.
In case of termination, your rights to use the Platform shall immediately cease, except for those clauses and obligations expressly stated to survive beyond termination (e.g., indemnity, limitation of liability, intellectual property rights, dispute resolution).
You will remain responsible for all obligations and payments arising from services or transactions entered into prior to the termination or suspension of your Account. Davinciya may refer any fraudulent or unlawful activity to relevant legal authorities and will cooperate as required.
You acknowledge that any breach of these Terms may cause Davinciya irreparable harm for which monetary compensation may be inadequate. Accordingly, Davinciya reserves the right to seek equitable or injunctive relief in such instances, in addition to any other remedies available under law. If legal proceedings are initiated, you agree to bear all legal fees and associated costs incurred by Davinciya in enforcing its rights.
Nature of Business Relationship
Nothing in these Terms shall be construed as creating a joint venture, partnership, agency, fiduciary, or employment relationship between you and Davinciya. The relationship between the parties is strictly that of independent and principal-to-principal contracting entities.
Neither party shall have the authority—whether express or implied—to represent, bind, or act on behalf of the other in any manner, unless specifically authorised in writing. Any obligations or liabilities incurred outside the scope of these Terms shall be the sole responsibility of the respective party.
Zero-Tolerance Anti-Bribery Policy
Users are strictly prohibited from engaging in any form of bribery or corrupt practices. This includes, but is not limited to, the direct or indirect offering, giving, soliciting, or receiving of payments, gifts, commissions, entertainment, or other undue advantages intended to improperly influence business decisions or secure an unfair benefit.
Any action that could reasonably be perceived as unethical, unlawful, or in violation of applicable anti-bribery and anti-corruption laws—whether committed personally or on behalf of another—is a breach of these Terms.
Any violation of this policy will lead to immediate suspension or termination of your Account and permanent restriction from accessing Davinciya’s Platform and services. Such conduct may also be reported to appropriate legal or regulatory authorities.
Non-Discrimination Commitment
Davinciya is committed to fostering a respectful, inclusive, and harassment-free environment for all users of its Platform. Discrimination or harassment based on race, gender, age, religion, nationality, ethnicity, disability, sexual orientation, or any other legally protected characteristic is strictly prohibited.
This policy applies to all users, including clients, third-party vendors, service providers, contractors, and Davinciya team members. All interactions on the Platform or during service engagements must reflect mutual respect, dignity, and professional conduct.
Any breach of this policy—including discriminatory behavior, remarks, or actions—will result in immediate termination of access to the Platform and services, and may lead to further legal or administrative consequences.
Policy on Sexual Harassment
Davinciya maintains a strict zero-tolerance policy against sexual harassment in any form. Sexual harassment refers to any unwelcome conduct of a sexual nature that creates an intimidating, hostile, or offensive environment for the individual or group subjected to it.
Such conduct may include, but is not limited to:
This policy applies to all users of the Platform—including clients, vendors, service providers, contractors, and Davinciya employees or representatives.
Any violation of this provision will result in the immediate suspension or termination of your account and permanent denial of access to the Platform and services. In serious cases, Davinciya reserves the right to escalate the matter to relevant authorities for appropriate action.
Flagging Misuse or Violations
If you encounter any misuse of the Platform, violation of these Terms, or come across content that is offensive, inappropriate, or unlawful, we encourage you to report it immediately. Please share the details of the issue along with any supporting evidence by emailing us at: legal@davinciya.com.
Your report will be reviewed promptly and handled with discretion in accordance with our content and user conduct policies.
Reporting Intellectual Property Violations
If you believe that any content, product, or service listed or displayed on the Davinciya Platform infringes upon your intellectual property rights, you are requested to notify us promptly in writing at legal@davinciya.com.
Such notices should only be submitted by the rightful owner of the intellectual property or by an authorized representative. Please note that submitting false or misleading claims may result in the suspension or termination of your access to the Platform.
To process your complaint efficiently, your notice must include the following information:
Upon receipt of a valid notice, we will take appropriate action in accordance with applicable laws and our internal policies.
Official Communication Protocol
All official communications or notices from Davinciya will be delivered either via email to the address you have registered with us or through a general notification posted directly on the Platform.
If you need to contact us regarding any matter under these Terms of Use, please send your notice in writing to legal@davinciya.com, with the subject line: Attention: TERMS OF USE. We recommend including relevant details for faster processing.
Miscellaneous Legal Clauses
These Terms represent the complete and exclusive agreement between you and Davinciya with respect to the subject matter herein and supersede any prior agreements, communications, representations, or understandings—whether written or oral—relating to the same.
You may not assign or transfer any of your rights or obligations under these Terms to any third party without prior written consent from Davinciya. However, Davinciya reserves the right to assign or transfer its rights and obligations under these Terms to any of its affiliates, partners, or successors without needing your approval.
Your continued use of the Platform constitutes your acceptance of and agreement to be bound by these Terms, which shall be treated as your valid electronic signature.
If any provision of these Terms is deemed unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible under law, and the remaining provisions shall remain in full effect.
Any failure or delay by Davinciya to enforce any term, right, or remedy under these Terms shall not constitute a waiver of such provision, nor prevent the future enforcement of that or any other right.
Except where otherwise specified, neither party shall be held liable for failure or delay in performance arising from causes beyond their reasonable control (“Force Majeure”). Such events may include, but are not limited to: natural disasters, pandemics, epidemics, acts of war or terrorism, civil unrest, labour strikes, government restrictions, fires, floods, power outages, shortages of materials, or disruptions in transport or communication networks. In such cases, the affected party’s obligations shall be suspended for the duration of the delay, with reasonable efforts to resume performance as soon as possible.
Jurisdiction and Legal Framework
These Terms shall be governed by and interpreted in accordance with the laws of India, regardless of the country or location from which you access the Platform or use its services. Any disputes, claims, or legal proceedings arising from or relating to these Terms shall fall under the exclusive jurisdiction of the competent civil courts located in New Delhi, India, and you hereby consent to the same.
To the extent permitted by applicable law, you waive any objections based on jurisdiction, venue, or forum non conveniens with respect to such courts.
Grievance Redressal Officer
In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer for Davinciya are as follows:
Name: Neha Sharma
Designation: Grievance Officer / Customer Success Manager
Email: grievanceofficer@davinciya.com
Working Hours: Monday to Friday, 9:30 AM to 6:00 PM (IST)
If you have any concerns, complaints, or feedback regarding the Platform or services, you may reach out to the Grievance Officer at the above contact details. We are committed to addressing your queries in a timely and responsible manner.
Policy Updates & Revisions
This Terms of Use document was last revised on 9th May 2025 Any future changes, modifications, or updates to these Terms will be published on this page. We encourage you to review this section periodically to stay informed of any revisions that may affect your rights or obligations.
Regulatory and Legal Compliance
Davinciya complies with all applicable legal and regulatory requirements under Indian law...